Service scope
Intelligent Revenue Management Limited provides revenue management, availability management, occupancy planning, booking performance review and accommodation operations support to independent hotels, guest houses and serviced accommodation.
The services included in an engagement are those set out in the written scope agreed with the client. Nothing outside that scope is provided unless it is agreed in writing.
Not a booking platform or hotel operator
We are not a hotel operator and we are not an accommodation booking platform. We do not take bookings on behalf of guests, we do not hold or process guest payments for accommodation, and we do not act as an agent for any property.
Any booking relationship remains between the property and its guest. Any platform used for distribution is governed by that platform’s own terms.
No commitment to specific outcomes
We do not commit to a particular level of revenue, occupancy, average rate or any other commercial result. Results depend on factors outside our control, including location, room mix, local demand, competition, the condition of the property and how it is operated.
Any figures used during discussions are illustrative examples or historical references. They are not projections and must not be relied on as an expectation of future performance.
Fees and refunds
Fees are either one-off project fees or monthly retainers, as set out in the written scope. Retainers are invoiced monthly in advance and one-off reviews on completion, unless the scope states otherwise.
Where a retainer is ended, notice is given in writing in accordance with the scope. Fees relate to work carried out and are not refundable once that work has been performed. If a service has not started, any fee paid for that service is returned.
Data and information
Clients provide information needed to carry out the services, such as occupancy records, rate history and booking data. Clients are responsible for ensuring they are entitled to share it.
We use that information only to provide the agreed services. We do not sell it, and we do not disclose it to third parties except where required by law or where a supplier is used to deliver part of the service and is bound to equivalent confidentiality.
Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, we are not liable for loss of profit, loss of revenue, loss of anticipated savings or any indirect or consequential loss arising from the services. Our total liability in connection with an engagement is limited to the fees paid for the services in question.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
If any part of these terms is found to be unenforceable, the remaining parts continue to apply.